We use the information that you provide to us primarily for the provision of legal services to you and for related purposes including:
(a) Updating and enhancing client records;
(b) Analysis to help us manage our practice;
(c) Statutory returns; and
(d) Legal and regulatory compliance.
(b) Analysis to help us manage our practice;
(c) Statutory returns; and
(d) Legal and regulatory compliance.
Our use of that information is subject to your instructions, the Data Protection Act 2018, the General Data Protection Regulation and our duty of confidentiality.
The Data Protection Act 2018 requires us to advise you that your particulars are held on our database and from time to time we may use these details to send you information which we think might be of interest. If you do not wish to receive that information, please notify our office in writing. We do not make such information available to any other provider of products or services.
If you are an individual you have the right under the Data Protection Act 2018 to obtain information from us, including a description of the data that we hold about you. Should you have any queries concerning this right please contact a member of our team.
Handling your personal data
We confirm the following:
- Any employee of Chapter Law, or contractor employed by Chapter Law may handle your data.
- Your personal data will remain confidential.
- Your personal data will be used to carry out an identification check as is usual in this type of transaction, to make contact with you for the duration of the matter and to ensure that funds are sent or received to facilitate the transaction.
- The processing of your personal data is necessary for the purposes of the legitimate interests pursued by the firm or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of an individual which require protection of personal data, in particular where the individual about whom data is held is a child.
- It may be necessary to provide third parties with your data to effect the transaction, namely, search providers, government departments including HM Revenue & Customs, the Land Registry, IT service suppliers, our insurers, the CLC and the Legal Ombudsman.
- By signing these Terms of Business, you are providing authority to us to transfer your data to another licensed conveyancing practice in the event that this becomes necessary due to us no longer being able to continue working on your matter. In this event we will notify you in writing as soon as we become aware.
Fair and transparent processing
We confirm the following:
- Your personal data will not be retained for any longer than is necessary to fulfil the firm’s statutory obligations.
- Upon signing the client care documentation provided to you at the outset of the matter you will be confirming that the contract which exists between us gives us the right to process your data in relevant and applicable ways.
- You have the right to request from the firm access to and rectification or erasure of personal data or restriction of processing concerning your personal data.
- You have the right to object to processing.
- You have the right to data portability.
- You have the right to contact the Information Commissioner’s Office in relation to any concerns you may have with regard to the processing of your personal data.
By accepting this Client Care and Terms of Business you agree to provide personal data and consent to our use of it accordingly.